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Disclaimer
The information contained on this site is for educational purposes only and is not intended to replace the advice of a healthcare professional. Decisions regarding patient care and rehabilitation must be made with a healthcare professional, considering the unique characteristics of the patient.
Privacy policy
We will keep all of your information and personal details secure, they will not be given to any third party. Your transaction will take place over a secure server connection which is hosted by Direct Payment Solutions (DPS). To read about DPSs privacy policies, please visit DPSs website: http://www.dps.co.nz/PrivacyPolicy.htm.
Pricing Policies
All prices on this website are in US dollars and your credit card will be charged in US dollars. New Zealand customers may pay in US dollars by using their credit card (VISA and Master cards are accepted, both the on-line payment via our website and a faxable order form are accepted for payments in US dollars) or they may pay in NZ dollars by bank cheque, money order or direct bank transfer only (to download the faxable order form click here). Prices in New Zealand dollars are GST inclusive. Please use the The Universal Currency Converter Services on the XE website for an estimate of what the products will cost in your currency.
PLEASE NOTE that the DVDs we sell are of either the PAL/SECAM or NTSC standard. This means that your equipment (DVD player and TV) will need to be compatible with this. However, most DVD players sold in PAL countries (e.g. New Zealand, Australia, UK, most of Europe) play both standards. To see what DVD standard is used in your country please see our DVD Format Guide.
Individual Rates
DVD #1 “Understanding stroke: experts’ advice” - US$25 (NZ$40.00)
DVD #2 “Home care and rehabilitation” - US$50.00 (NZ$80.00)
DVD #3 “Coping with stroke aftermath” - US$35.00 (NZ$56.00)
A set of all these 3 DVDs - US$99.95 (NZ$165.00)
DVDs with these rates are licensed for individuals (home and private use) only.
Institutional/Community Rates
DVD #1 “Understanding stroke: experts’ advice” - US$75 (NZ$120.00)
DVD #2 “Home care and rehabilitation” - US$150 (NZ$240.00)
DVD #3 “Coping with stroke aftermath” - US$105 (NZ$168.00)
A set of all these 3 DVDs - US$300 (NZ$495.00)
DVDs with these rates are licensed for hospitals, outpatient clinics, universities, colleges, libraries, companies, societies and other organizations. These rates include a licence which grants permission to loan the DVDs to the customers (including inter-library loan) and/or screen the DVD before a public audience in the organization that bought that particular DVD(s) only (it does not include radio, TV, internet and other means of broadcasting of the whole or part of the DVD outside of the physical address of the organization concerned). Purchase of our DVDs constitutes an agreement to these licensing terms. Please inquire about other licenses and public performance rights. We will try to accommodate your specific needs.
Licence Terms ("terms")
1. Licence
In consideration of the Licence fee paid by the Customer to Stroke Education Limited, Stroke Education Limited grants the Customer a non-exclusive nontransferable licence (with no rights of sub-licence) to use the stroke educational DVD(s) on the terms and as set out here which, subject to any non-excludable laws, are the entire terms governing the Customer's use of the supplied DVD(s).
2. Two types of licences
a) Individual licence: DVD(s) with this licence are licensed for individuals (home and private use) only.
b) Institutional/community licence: DVD(s) with this licence are licensed for hospitals, outpatient clinics, universities, colleges, libraries, companies, societies and other organizations. This licence grants permission to loan the DVDs to the customers (including inter-library loan) and/or screen the DVD before a public audience in the organization that bought that particular DVD(s) only (it does not include radio, TV, internet and other means of broadcasting of the whole or part of the DVD outside of the physical address of the organization concerned).
3. Right of Use
a) The Customer may use the supplied DVD(s) on any compatible DVD player or computer provided that it is only accessed by one central processing unit at any one time.
b) The supplied DVD(s) is copyright and is strictly for the Customer's own use and must not be copied for distribution, publication or dissemination in whole or in part without Stroke Education Limited's prior written permission.
c) Unauthorized copying or modification of the supplied DVD(s) is expressly forbidden and is a breach of Stroke Education Limited's copyright.
d) Purchase of our DVD(s) constitutes an agreement to these licensing terms. Please inquire about other licenses and public performance rights. We will try to accommodate your specific needs.
4. Property and Ownership of the Data
The Licence granted to the Customer in these terms does not make the Customer the owner of the data nor does it cause any transfer or assignment of any proprietorial rights in the data to the Customer. Ownership of the data and / or proprietorial rights in it remains with Stroke Education Limited and nothing in these terms shall assign or transfer to the Customer any rights in the copyright or other intellectual or industrial property rights in the DVD(s) supplied to the Customer.
5. Liability
Every effort has been taken by Stroke Education Limited to ensure the accuracy of the supplied DVDs. Neither Stroke Education Limited nor any member of the Stroke Education Limited group including its employees, has any liability to the Customer as a result of the use of the supplied DVDs, whether in contract or tort, including negligence, equity or otherwise. Stroke Education Limited does not have to pay the Customer or anyone else for anything else caused by, resulting from or relating to anything Stroke Education Limited has done or omitted to do, whether or not it is contemplated or authorized by Stroke Education Limited. This applies no matter how or why any liability, injury, expense, loss of profits or other loss might arise. Stroke Education Limited makes or gives no warranty, undertaking or representation in relation to the condition, correctness, suitability, accuracy, quality fitness, completeness, safety or title of the data as the case may be except as expressly provided in these terms. The supplied data is based upon the publications known as the Stroke Education Limited stroke educational DVD(s) but does not include non-published listings, display advertisements or extra entries such as facsimile numbers or email addresses. The Customer acknowledges that it has not relied on Stroke Education Limited 's representation, descriptions, specifications, skill or judgment in purchasing the data (DVD) and that the Customer is satisfied as to the condition and suitability of the data for its purposes.
6. Termination
Stroke Education Limited may terminate this Licence granted to the Customer immediately:
a) if the Customer is in breach of any clause of these terms; or
b) if the Customer fails to make payment to Stroke Education Limited for this Licence to use the data.
Immediately upon termination of the Customer's Licence to use the data for any reason whatsoever, the Customer's rights under these terms shall cease except as provided in paragraph 7 below. The Customer shall then immediately, and at its cost, return the original DVD(s) together with any copies to Stroke Education Limited.
7. Waiver and Exercise of Rights
The failure of either party to insist upon a strict performance of any of the terms of this Licence shall not be deemed a waiver of any subsequent breach or default in the terms of this Licence. The acceptance by Stroke Education Limited or its agent of any money paid under these Terms after any breach or default by the Customer of any one or more of the terms of this Licence, whether before or after Stroke Education Limited has knowledge or gives the Customer notice of any breach or default, shall not constitute a waiver by Stroke Education Limited of that breach or default. The expiration or termination of this Licence shall be without prejudice to the rights of either party against the other in respect of anything done or omitted to be done under this Licence prior to such expiration or termination or in respect of any sums of other claims outstanding at the time of expiration or termination.
8. Validity of Each Term
If any term of this Licence is not valid or cannot be enforced for any reason all other terms remain valid and enforceable.
Return Policies
If you're not satisfied with a DVD purchase, return it for a full refund, excluding shipping and handling, within 30 days of our shipping date (10% restocking charges will be deducted from the refund). Items must be returned in good condition in original packaging with shipping prepaid. We will not give any refund for merchandise damaged, due to poor packaging on returns. Include a copy of your receipt or packing slip to ensure proper credit. Please allow 7 to 10 days processing time for credit adjustments on modified orders or returns.
To guarantee delivery, please insure your package or ship it by UPS or Fedex. Returns must be sent postpaid to:
Customer Service
Stroke Education Ltd
PO Box 59203
Mangere Bridge
Manukau 2151
NEW ZEALAND
Shipping Policies
Shipping services
For the secure and fast delivery of products we use DHL shipping service (for shipments outside New Zealand) or Courier Post (for shipments within New Zealand), who pride themselves on reliable and consistent delivery. All orders are bubble wrapped to avoid damage. We cannot ship to P.O. Boxes using these secure delivery services so please contact us for other arrangements. All parcels are bar-coded for fast and accurate tracking should the need arise.
Shipping and Handling fees
Postage and packaging costs are at the following flat rates:
All shipments within New Zealand will be done by Courier Mail at the rate of US$5 per package (one package is defined as one or two DVDs ordered separately or a set of 3 DVDs).
Standard DHL Global Mail rate of US$30 will be used for non-urgent shipment of one package outside New Zealand (one package is defined as one or two DVDs ordered separately or a set of 3 DVDs).
Door-to-door DHL Express urgent delivery rates for shipment one package (one package is defined as one or two DVDs ordered separately or a set of 3 DVDs): Australia - US105, UK - US$120, USA and Canada - US$130, other parts of the world - US$140. Please click here to see which shipping zone your country belongs to.
Postage and packaging, and GST costs (GST costs are for orders within New Zealand only) are automatically calculated when you go through the checkout process depending on the kind of delivery service you chose. All bulk orders please inquire. If you have any queries in relation to the shipping of your order please contact us. All pricing includes insurance.
Delivery times
We will attempt to process and ship your order within 3-5 working days after receipt of order. If you need rush processing of your order, please contact us and we will do our best to accommodate your request.
Delivery times for Courier Mail service anywhere within New Zealand: Please allow 2-3 days for delivering your order(s) anywhere within New Zealand.
Delivery times for standard DHL Global Mail service outside New Zealand: Please allow 2 to 3 weeks from the time of the order clearance for delivering your order(s) outside New Zealand.
Delivery times for urgent door-to-door DHL Express service anywhere outside New Zealand: Please allow 2-3 working days for delivering your order(s) outside New Zealand.
Packaging
Each of the DVDs is placed in standard plastic DVD carrying case. The parcels are then hand wrapped in bubble wrap and placed in a plastic waterproof envelope (no more than 3 DVDs in one envelope) to ensure maximum protection.
Order Tracking
All shipments will have a tracking number which is displayed once an order is succesful on the web page, and also on the receipt that is emailed. You can use this tracking number in the Order Tracking menu to track your orders shipping status.
Delivery times
We will attempt to process and ship your order within 3-5 working days after receipt of order. Please allow 15 to 25 days from the time of the order clearance for delivering your order(s) outside New Zealand, and 2-3 days for delivering your order(s) anywhere within New Zealand. If you need rush delivery, please contact us and we will do our best to accommodate your request.
Copyright
All content on this site, such as text, graphics, pictures, images, logos, icons, downloads, and data are the property of Stroke Education Limited (New Zealand) is protected by international copyright laws. Copyright infringement and imitation of afore said contents is a serious offence punishable under law and you must receive prior written permission from Stroke Education Limited (New Zealand) before its usage.
